General FAQ
The Flowery is a family owned & operated company built on the principle of “farm to table medicine.” Our product is grown in an environmentally-controlled 100% indoor facility and cared for by hand from seed to sale.
We recently broke ground on a new cultivation site, extraction facility, and are finalizing a lease on our first dispensary.
Yes, we absolutely do! #freetheplant
Cannabis strains today are completely different than what they were even 100 years ago. Originating in Northern India, cannabis was brought all over the world, where it rapidly developed different strains to adapt to the different environments (it's called "weed' for a reason.) These are the old land-race strains that were bred together to create cannabis today. This means that the "parents"/phenotypes of [strain] have some pretty complex genetic backgrounds. When you breed them together, it's like having genetically-different offspring. Some of these seeds can produce plants with completely different colours, smells, and appearances! We select the best plants that exhibit the greatest medicinal effects, while also looking and tasting amazing.
While there are very few medications that interact negatively with cannabis, you should always consult a physician with any questions, comments, or concerns about any potential interactions.
Cannabis-based medications act on the endocannabinoid system, a group of lock-like receptors activated by key-like cannabis chemicals. This system can treat and regulate basically every system in your body! Cannabis is a plant that produces many complex chemicals that nearly perfectly mimic these receptors in your body and brain. In fact, they are some of the only compounds that are not an exact copy of a human chemical that are still perfectly digested by your body. This means with cannabis you're getting the effective treatment of over 100 pharmaceuticals in one plant-based, non-toxic, no side-effects medication!
We are always accepting resume submissions and review them first when we have open positions. Please submit them here.
Unfortunately, no, Florida does not offer reciprocity for other states’ medical cards/programs. You would have to specifically have a medical card issued by Florida to purchase with us. For more information on Florida’s medical program, including to see if you would qualify, please click here.
Medicinal products are not taxed, but any merchandise, consumption devices, and/or accessories are subject to have sales tax applied.
If you are a Florida patient traveling within the boundaries of the state, then technically yes you can as long as the product remains in its original container with your patient label on it.* We would also recommend storing the product while travelling somewhere not easily accessible to prevent law enforcement from alleging you are using the product (while travelling).
No, in addition to not offering this service, it would also be illegal per the regulations of Florida’s medical program.
Product FAQ
We upload the certificates of analysis (COA) for every product as well as individual batch we release. In addition to validating the THC and CBD levels, each COA offers results for the following type of testing: heavy metals, total containments, water activity, moisture analysis, filth & foreign, agricultural agents, microbials, mycotoxins, and terpenes. They are accessible by clicking here.
Products are evaluated using a grading system to determine how we price them based on lab results, bag appeal (smell, structure, texture), resin content, ash color, and the uniqueness of the strain.
We do not have a structured schedule of when we release new product, but usually the product is released as soon as we receive our COA and state approval to be able to offer it for sale.
We encourage patients to enroll in our loyalty program and to follow us on social media as those are the first places we make those kinds of announcements.
No, product going on sale is not an indication of how old it is. Usually, it is when we still have a lot of that specific product still available in our inventory.
Ordering FAQ
Our minimum purchase requirement of $100 must be met after the application of any discounts. In this instance you would still need to add additional product to your cart to be eligible to check out.
4:20pm the afternoon prior to the day of delivery.
Payment is collected at the time we deliver your order. We accept cash or CanPay only.
Our online ordering system does not allow patients to place orders more than (6) days in advance of the desired delivery date. For example, if it is Wednesday and you live in Orange County--because Wednesday is our weekly delivery day for your county--the next Wednesday is (7) days away. You would have to wait until after midnight to be eligible to submit the order.
Please contact customer service for assistance. After receiving your request, the order in our system is cancelled and any dispensation that was made is corrected.
There are a few different reasons why that may have happened, but typical reasons include (but are not limited to): not enough recommendation available, expired recommendations, or expired medical card. When we decline an order, we provide the reason in a text box that is texted to your phone with the notification of the order being declined. You are always welcome to contact customer service if you need further assistance: 305-912-2929
As of March 1, 2022, the state made an update to the medical program that changed how dispensaries dispense smokable product. The law has always stated patients cannot obtain more than 2.5 ounces every 35 days, but it used to only be regulated using the start and end dates of each smokable recommendation. For example, if a patient’s smokable recommendation ends today and they purchased the entire 2.5 ounces—when their new recommendation opened the next day with another 2.5 ounces the patient could technically buy another 2.5 ounces and thus would be in possession of 5 ounces. The new update is best described as a ‘rolling’ limit that tracks your purchases to ensure patients are never in possession of more than 2.5 ounces within a 35-day window of time. The recommendations are still relevant, because it still determines how much a dispensary can dispense you for even if it doesn’t line up with your purchases.
We do not accept returns, offer exchanges, or provide refunds. All sales are final. If there is an issue with a product, please email customer service for assistance: hello@theflowery.co. In your email include your first and last name, product you have an issue with, a description of the issue, and product photos (as applicable). We will respond to your email within 24 hours.
Delivery FAQ
It may not be feasible for all patients that encounter this situation, but while we are unable to deliver to your specific county, we can deliver to virtually any* address you provide us with that falls within one of the other counties that is eligible for delivery. Some patients provide an address for a friend or family member’s house or a public place such as a park or convenience store parking lot. You are still required to be present to receive your delivery unless you have a licensed caregiver. *We are unable to deliver to government buildings, churches, and/or schools.
It depends on which delivery region your area falls into. Check out our delivery schedule by clicking here to see which region your area falls into and to know what days we offer delivery to that region.
No, we do not offer same-day delivery currently. However, depending on which delivery region your area falls into, you could be eligible for next-day delivery. Check out our delivery schedule by clicking here. We require all orders to be submitted by 4:20pm the evening before to qualify.
No, we do not offer patients the ability to request delivery at a specific time, but we do try to accommodate requests for deliveries before or after a certain time (before 4PM, or after 4PM). Please note that these requests may not be possible to accommodate. If you are unable to be present to receive your delivery (and do not have a licensed caregiver that could receive it) please contact customer service about rescheduling: 305-912-2929
No, currently we do not offer patients the ability to pick up their order.
No, we do not have a fee for delivery, but we do require a minimum purchase amount of $100 that must be met after the application of any discounts.
Delivery (Day-Of/Receiving) FAQ
ETAs are just estimations and are subject to change as drivers encounter traffic, inclement weather, or other unforeseeable circumstances (such as accidents or car trouble, for example). We appreciate your understanding and will still do our absolute best to deliver your medication as soon as we can. You are always welcome to contact customer service for real-time information: 305-912-2929
Recently many major cell phone carriers have begun to implement regulations for these customers to alleviate the potential for spam or fraudulent calls and texts. As our delivery notifications include a link to track your driver's progress, they are sometimes "caught" by a carrier's filtration system thinking the messages are spam. When that happens, the messages will never even reach your inbox. We are diligently remaining in touch with our provider that sends out these notifications as they work towards a solution. Please always feel welcome to contact customer service for a real-time update about your delivery.
Please contact customer service to see if we could do that for you. Our ability to be able to change your delivery address is assessed on a case-by-case basis.
Yes, you are welcome to tip (or not tip) the drivers at your discretion.
Yes, the vehicles are unmarked. Our drivers will be wearing uniforms and ID badges.
No, we require face-to-face contact to be able to complete your delivery. The drivers will need to verify your identity with a valid photo ID, collect your payment, and have you sign a physical manifest that you did receive your order.
For any individual besides yourself to accept your delivery, they are required to be licensed (in Florida) as your caregiver within the medical marijuana program. Someone that has Power of Attorney would still need to be licensed as your caregiver.
Valid photo ID and method of payment (cash or CanPay).
No, the drivers are not able to make any changes to your order. If you are not able to accept it as-is, the order will be returning with the drivers back to HQ. You will need to contact customer service to reschedule the delivery for another day. They will also be able to assist you in making any changes to the original order.
Discounts FAQ
First Time Discount - 20% off
First time patients are defined as those who have not purchased with us before. This discount is exclusively for use on their first order.
Birthday Discount - 25% off
To be eligible for this discount, you'll need to be a member of our loyalty/rewards program. It can be redeemed within a month of your actual birthdate. (For example, birthdate is 3/16 then the discount is available until 4/16)
Veterans Discount - 25% off
First and foremost, thank you for your service! To be eligible for this discount we require documentation in the form of a valid driver’s license with the “V” Veteran’s endorsement, military ID, or a DD214 form.
Industry Discount - 15% off
The discount applies to patients who work for another medical marijuana company or a medical marijuana physician. To be eligible for this discount we require documentation in the form of a valid ID badge or paystub within the last 3 months. We will periodically request documentation to re-verify eligibility to continue receiving the discount.
SNAP Discount - 15% off
To be eligible for this discount we require documentation in the form of a statement/benefit letter from this current year. SNAP card photos are no longer a valid means of documentation. We will periodically request documentation to re-verify eligibility to continue receiving the discount.
Senior Discount - 15% off
Eligible patients are age 60 or older.
Pediatric Discount - 30% off
Eligible patients are 17 or younger. Caregivers, please note that the pediatric patient themselves must have open recommendations and the administration route available for the items being purchased to be eligible for the discount.
First time patients are defined as those who have not purchased with us before. This discount is exclusively for use on their first order.
Birthday Discount - 25% off
To be eligible for this discount, you'll need to be a member of our loyalty/rewards program. It can be redeemed within a month of your actual birthdate. (For example, birthdate is 3/16 then the discount is available until 4/16)
Veterans Discount - 25% off
First and foremost, thank you for your service! To be eligible for this discount we require documentation in the form of a valid driver’s license with the “V” Veteran’s endorsement, military ID, or a DD214 form.
Industry Discount - 15% off
The discount applies to patients who work for another medical marijuana company or a medical marijuana physician. To be eligible for this discount we require documentation in the form of a valid ID badge or paystub within the last 3 months. We will periodically request documentation to re-verify eligibility to continue receiving the discount.
SNAP Discount - 15% off
To be eligible for this discount we require documentation in the form of a statement/benefit letter from this current year. SNAP card photos are no longer a valid means of documentation. We will periodically request documentation to re-verify eligibility to continue receiving the discount.
Senior Discount - 15% off
Eligible patients are age 60 or older.
Pediatric Discount - 30% off
Eligible patients are 17 or younger. Caregivers, please note that the pediatric patient themselves must have open recommendations and the administration route available for the items being purchased to be eligible for the discount.
Documentation can be provided to us in a few ways: it can be uploaded to one of the ID spots during the checkout process when you submit an order online, it can be texted to us directly at 305-912-2929, you could email it to us at hello@theflowery.co, you could send it to us through the chat form on our website, or you could choose to wait and present it to the drivers. If you elect to wait to present the documentation to the driver, the discount is not able to be applied to that current delivery. It would be valid for future orders/deliveries.
No, discounts are not able to be stacked with other discounts or applied onto items that are already on sale. Should you wish to use a discount on a sale item, the item defaults to its original price and then the discount is applied.
To apply a Veteran, SNAP, senior, or pediatric discount you would need to create an account (or log into an existing account) to go through the online check out process. It will offer you these discounts to choose from and request your documentation for eligibility. You will still need to meet or exceed the $100 minimum purchase requirement after the application of any discounts to be eligible for delivery.
Applying this discount is different from the other discounts and is like applying loyalty/reward points. You will need to create an account (or log into an existing account) to go through the online check out process. It will offer a section to ‘Use store rewards’ and require you to authenticate your loyalty/rewards account by entering a verification code they send to your phone number on file. Once you have done that it shows what rewards you have available to select from—including the birthday discount. Click on the birthday discount, and it will apply to your order. You will still need to have at least $100 worth of product to qualify for the minimum purchase requirement before it can be applied.
Usually if our system will not accept your promo code it is because it has expired. However, please contact customer service so we can verify if that is the case or if it could be due to a technical issue with the website.
Some of our promo codes are specific to events we have held or are limited to a select group of people (such as Veterans for Memorial Day). Even though the code may have worked for you, if we determine you do not qualify for the code it will not be applied.
Loyalty/Rewards Program & Refer-a-Friend FAQ
Yes! Patients earn a point for every dollar spent. Currently points can be redeemed in two increments: 420 points for $60 off, or 840 points for $120 off. You will still need to have at least $100 worth of product to qualify for the minimum purchase requirement before points can be applied. Click here to sign up.
Our use of the word wallet refers to your loyalty/rewards account.
You can access the login page from our Rewards page, or by clicking here.
Points are updated within 24 hours of your delivery. If you believe you are missing points, please contact customer service for assistance.
No, points must be earned with one transaction and then can be redeemed on a future transaction.
To apply points, you would need to create an account (or log into an existing account) to go through the online check out process. It will offer a section to ‘Use store rewards’ and require you to authenticate your loyalty/rewards account by entering a verification code they send to your phone number on file. Once you have done that it shows what rewards you have available to select from. Click on the reward you wish to use, and it will apply to your order. You will still need to have at least $100 worth of product to qualify for the minimum purchase requirement before points can be applied.
Yes! Current patients can encourage other patients to shop with us and are able to earn $20 credit per referral. The patients being referred get a 20% discount for exclusive use on their first purchase with us.
The patient looking to refer someone would need to be enrolled in our loyalty program to have access to an individual link that they share with the referees. Referees would have to use that link to access our website to shop and place their first order with us. After the referee’s first order transaction is completed, the referrer will have a $20 credit added to their loyalty account (Wallet) for use.
Yes, the referrer is only able to receive credit for referring patients that have never shopped with us before.
Unfortunately, no, we do not offer retroactive credits.
To be able to obtain a credit for the referral the referred patient would have needed to specify in their order notes that they were referred by you.
No, there is no limit on how many referrals a patient can be credited for.
No, the 20% discount for a first-time patient and referred patient are the same discount. One-time use only.
Become A Patient
Ready to register, but don't know where to begin?
Don't worry, it's easy!
Just follow these three simple steps:
Step 1
Find A Physician
The first step in acquiring your license is to get a doctor's approval for treatment. Use our map below to find a physician closest to you.
Step 2
Apply For A Card
Once you have a physician's approval, the next step is to apply for a Florida Medical Card through the FL Department of Health OMMU. Click the button below to start the process.
Apply Online
Step 3
Shop Now
Finally, once you have your license, you can shop at The Flowery! Shop online now for the highest quality, family-run product!
Shop The Flowery
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Use #TheFlowery physician finder to locate your nearest doctor & health care provider!
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Let's Talk PLANT MEDICINE
Plant Medicine is the most unique medicines in the world. Unlike others, the chemicals within plants perfectly imitate those already in your body. In fact, we have an entire system within us devoted to plant-medicine receptors. Because of this, plant medicine is truly a holistic medicine that can be used to treat a mind-boggling number of illnesses. But how does it actually work?
How does it all work?
A cannabinoid is any chemical that interacts with your endocannabinoid system, a collection of receptors that act as “locks” which are activated by specific “keys.” This system deals with inflammation, pain, appetite, mood, and so much more. Cannabinoids are the specific “keys” to this system, and they interact with 2 different types of receptors in your endocannabinoid system, CB1 receptors found in the brain, and CB2 receptors in the body.Your body creates cannabinoids all the time that activate these receptors. These are called endocannabinoids.
The cannabis plant produces chemicals called phytocannabinoids. These cannabinoids mimic the shape of endocannabinoids, and are able to fit into the “lock” or receptor of the endocannabinoid system, and activate it. It is thought that a lot of diseases may be caused by an imbalance in these endocannabinoids, and so extra cannabinoids in the form of phytocannabinoids can be used to restore the endocannabinoid system to full health.
So, What are Terpenes?
These chemicals are shared amongst plants and give them their fragrance and taste. These are the chemicals that make cannabis strains have their specific taste. For example, strains high in limonene taste like citrus, whilst strains high in terpinolene taste like sweet petroleum-you have to taste it to believe it! More than just making our strains taste amazing, terpenes also give strains their specific effect. Strains high in limonene and terpinolene are noted to be more “uplifting” and mentally-stimulating, whilst strains high in myrcene and caryophyllene result in complete muscle-relaxation, and even increase the amount of THC in the bloodstream. This is why at The Flowery we strive to produce the tastiest, most fragrant flowers, because we know that this will not only result in the optimum smoking experience, but also have the maximum medical effects and benefits.For your reference, a list of common terpenes and their flavors/effects are listed below.
Alpha-Pinene
Flavors: Pine, rosemary
Effects: Anti-inflammatory, antibacterial, aids memory, aids breathing
Beta-Caryophyllene
Flavors: Citrus, oily, spicy
Effects: Anti-inflammatory, cell-protectant
Caryophyllene Oxide
Flavors: Clove, peppery, spicy, woody
Effects: Antifungal
Phytol
Flavors: Creamy, earthy, floral, vanilla
Effects: Anti-insomnia
Nerolidol
Flavors: Berry, floral, sweet, woody
Effects: Sedative, anti-fungal, skin protectant
Limonene
Flavors: Citrus, juniper, lemon, peppermint, rosemary, tangerine
Effects: Immune stimulant, antidepressant, anti-anxiety
Linalool
Flavors: Candy, spice, floral, herbal
Effects: Anti-anxiety, anticonvulsant, sedative